Salesforce.com Practice
Support Services
  • Monitoring – Monitor your Salesforce org, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.
  • Maintenance – Our ongoing administration and maintenance services include user management, security management, standard and custom object maintenance, data management, and package maintenance.
  • Custom Development – Often, custom development is required to realize the full potential of Salesforce.
  • Service Desk – Help Desk -End-user adoption is perhaps the most critical success factor in a CRM implementation. Offer comprehensive training and help desk support services to ensure high end-user adoption.
SFDC Capabilities and Skills
Environment Support
  • SFDC environment support, monitoring
  • User and Data Access Management
  • Code builds and deployments
  • Customization support – - Page Layouts, Fields, Tabs, and Business Processes
  • Data Management, Data Quality and Maintenance
  • Support Salesforce.com security model – org-wide defaults, profiles, roles, groups, and sharing rules
  • Reports and Dashboard Support
  • Collaboration support – Chatter administration, Email templates
  • Sales, Service, Marketing Cloud
  • Chatter, Custom Cloud
  • Outlook Integration, Mobile
  • Eclipse Migration Tool
Force.com Design & Development
  • Bug fixes and minor enhancements support for custom technical solutions – Triggers, Custom Pages, Batch Processes
  • Bug fixes and minor enhancements of custom extensions to salesforce.com, custom portals
  • Bug fixes and minor enhancements of customization and deployments between environments
  • Support Business Processes – validation rules, functions, workflow automation rules Level 2, 3, 4 Support
  • Apex (SOQL / SOSL)
  • Visualforce
  • Java Script (JQUERY), Heroku
  • Adobe Flex, Google Visualization
Integration Design & Development
  • Support SFDC integrations with enterprise applications using middleware tools (e.g. Cast Iron, Informatica, etc.)
  • Integrate and support Salesforce production environments
  • Integrate social networking applications (e.g. Facebook, Twitter, LinkedIn, etc.)
  • Bug fixes and minor enhancements for real-time and batch integrations using salesforce.com APIs
  • Support single sign-on between salesforce.com and other applications.
  • Salesforce-to-Salesforce
  • Outbound Messaging, Web Services
  • Ajax Toolkit
  • Java API, REST API
  • AppExchange, Single Sign-on
Data Management
  • Support data management tools, API-based tools, and data quality utilities (e.g. CRMfusion)
  • Support the data import tools for ad-hoc data import into Salesforce.com
  • Support the components for the extract/transform load process for data migration
  • Import Wizard, Data Loader
  • Bulk Data Loader, AppExchange
  • 3rd Party ETL Tools