SFDC Focus Areas and Services

SFDC Focus Areas and Services
Sales and Service Cloud
Sales Cloud handles a lot, so you can take on even more.
sales cloud
  • Close more deals. Track all your customer information and interactions in one place. Quickly find experts to help push deals along, then recognise them for their contributions in the same system.
  • Get more leads. Nurture leads until they’re sales-ready, then automatically route those leads to the right reps at the right time. Track the effectiveness of your marketing campaigns with Salesforce, making every lead a quality lead
  • Run your business from your phone.
  • Accelerate productivity. No matter if you’re a rep in the field, an inside sales rep, or you just prefer to work inside your email inbox, Salesforce has the right solution for you. You can also automate complex business processes to drive even more productivity.
  • Make insightful decisions. Get the insights you need to make smarter decisions. With Salesforce, information is in one place so it’s easier to set priorities and make quick decisions based on the best, most up-to-date information available.
Service Cloud
Faster, smarter service that will increase loyalty, retention, and satisfaction Service Cloud
  • Always-on customer service. Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
  • Personalized service. Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver
  • Multichannel support. Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.
  • Intelligent customer service. Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
  • Faster support. Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
Custom Extensions using Force.com and Apex
Build employee apps for every role and department with Force.com. Point-and-click tools make creating custom employee-facing apps lightning fast. So now anyone can help employees go faster than ever before. Build, automate, and connect. Help every employee go faster.
apex
  • Apps for every role.Apps for every department.The Salesforce1 Platform puts the tools to develop and deploy employee apps in your hands with the power of Force.com. So now you can build apps for HR, IT, Sales, Ops, Marketing, and any department or employee under the sun.
  • Now every app is mobile.Every app you build with Force.com is instantly mobile. With the Salesforce1 Mobile App employees get one-tap access to anything they need, anywhere; and IT gets tools to manage the mobile experience from a phone.
  • Grab apps and go with AppExchange.The AppExchange helps you connect employees instantly. Download pre-integrated, pre-vetted apps for Salesforce and more. All customizable for your needs. Get apps for sales, service, marketing, finance, IT, HR, and nearly every other department.
  • Build apps fast for huge ROI.
Saleforce.com and Enterprise Integration
Faster, smarter service that will increase loyalty, retention, and satisfaction.
Enterprise Integration. jpg
  • Always-on customer service. Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
  • Personalized service. Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.
  • Multichannel support. Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.
  • Intelligent customer service. Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
  • Faster support. Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
Collaboration and Social Media
Information, apps, and experts. All at your fingertips.
Collaboration
  • Accelerate channel sales. Connect directly with resellers, distributors, and partners to increase sales. Enable partners to find the information and experts they need, register new leads, update records, and manage funds.
  • Provide stellar service. Help customers help each other and themselves with rich, self-service communities. Enable your service agents to concentrate on the most complex and impactful issues.
  • Connect customers. Build deeper customer relationships with direct customer interaction. Enable customers to give direct feedback and share their enthusiasm for your brand and product.
  • Transform the workplace.Harness the power of social and mobile to create branded Employee Communities that enable employees to find the information, experts, and apps they need to be most engaged and productive.
  • Build a community of anything. Collaborate with agencies, suppliers, vendors or any other member of your business ecosystem. Connect patients, students, alumni, retail locations, job applicants or anyone else critical to your business success.
Marketing Cloud
The only platform to build and manage customer journeys.
marketing cloud
  • Plan, personalize, and optimize the customer journey. Connect interactions from any channel or device, combining customer data and behaviors to create real-time relevant communications that are delivered on your customers’ terms. Respond to and anticipate needs and move a customer forward in their unique journey with your brand.
  • Know your customers. Marketing Cloud customer data platform integrates all your data in real time, providing the data-driven intelligence you need to know your customers and drive highly relevant, 1:1 communications.
  • Map your 1:1 customer journeys. Make the most of every interaction by visualizing and mapping personalized 1:1 journeys across channels, devices, and customer lifecycle stages.
  • Move your customers forward in their journey. Guide your customers through a 1:1 journey with your brand, delivering relevant content that evolves with each customer as they interact across your entire organization — from online to in-store, from your sales department to customer support desk.
  • Measure business impact. Measure the impact of every interaction on your business so you can see what’s working and what isn’t, and optimize your strategy and tactical plans in real time.
Third-party apps from App Exchange Support Services
Welcome to the world’s leading business app marketplace, home to over 2,500 pre-integrated apps that extend the power of Salesforce and build business, faster. For every role and industry there is an app.
third party -AppExchange
  • Grab apps and go.The AppExchange is the world’s largest marketplace of business applications. Pre-integrated with Salesforce and ready to go for everything from sales to service, to ERP and every industry under the sun. It’s a proven ecosystem of apps with millions of installs and customer reviews to help you find the app that’s the best match for your business.
  • Build on the Platform. Sell on the AppExchange. It’s easy to create enterprise apps faster backed by security and scalability of the world’s #1 cloud computing company. With powerful APIs and mobile-ready tools, the Salesforce1 Platform lets you build apps that you can sell and market on the AppExchange.
  • Choose from hundreds of mobile-ready partner apps on the AppExchange. Choose partner apps, deploy, and accelerate.
    • Connect to mobile-ready partner apps right inside the Salesforce1 Mobile App.
    • Extend the Salesforce1 Mobile App with partner apps that fit your business.
    • Choose from hundreds of mobile-ready AppExchange apps.
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